HOSPITALITY GROUP IN DELHI NCR — VENDOR DISPUTES & POLICE COMPLAINTS

Hospitality Group in Delhi NCR — Vendor Disputes & Police Complaints

When a 200-employee restaurant group came to us, they were facing payment disputes, consumer complaints, four criminal cases from guests, and stuck recoveries. Here's how we resolved each one.

The Client is a reputed restaurant group operating 4 properties across Delhi, Gurgaon, Noida, and Goa with around 200 employees

The Problem

Frequent payment disputes with food suppliers, equipment vendors, and event clients. Two consumer and five criminal complaints filed by guests in Local Police Station.

What We Did Under the Retainer:

• Provided standard vendor and supplier agreements with clear rules for solving disputes
• Handled 11 vendor debt recovery dispute matters during the year through legal notices and negotiation
• Closed consumer complaints quickly with minimal settlement amounts
• Settled 2 criminal complaints in court; 1 more are still ongoing

Final Result: Vendor disputes dropped by 80% in the second year of the retainer. Resolve Consumer and criminal complaints through mediation and settlement.